order is officially placed after we have received a deposit via your choice of PayPal, bank transfer, certified check or
money order. We create the TerraPans in the
order that deposits and complete tuning information is received.
You can track the status of your order within Submittable. Updates
will be made on a monthly basis. When your TerraPan is complete, you
will have the opportunity to approve a video file also available
within Submittable. A payment reflecting the balance due on your
TerraPan, plus shipping, handling and insurance costs, will be due
prior to us shipping your TerraPan. Once your TerraPan has shipped,
your tracking number will be entered into Submittable.
Reservations differ from orders; however, we also track reservations via Submittable, and similar polices apply. While orders can be for any tuning and take around 1 year to complete, reservations are for unclaimed TerraPans with specific tunings which have already been placed in production and will be ready within 1-3 months. Your TerraPan reservation is officially placed after we have received a deposit via your choice of bank transfer, certified check or money order. PayPal and credit cards are not accepted for reservations. When your TerraPan is complete, you will have the opportunity to approve a video file also available within Submittable. A payment reflecting the balance due on your TerraPan, plus shipping, handling and insurance costs, will be due prior to us shipping your TerraPan. Once your TerraPan has shipped, your tracking number will be entered into Submittable.
Direct Purchase Process
Direct purchases are for specific TerraPans which are available for immediate sale. Upon verifying that a specific production number is available for you, then you will be prompted to pay in full, and your TerraPan will be shipped within a week of receiving your payment. Payment for direct purchases must be made via certified check, money order or bank transfer only. We cannot accept PayPal or credit card for direct purchases.
As of October 2017, we process all
shipments via NEX, which partners with UPS, FedEx and DHL. The most
cost effective of these 3 carriers will be responsible for delivering
your TerraPan. We cannot ship to PO boxes or via US Mail. All
shipping costs include handling and insurance for the value of your
TerraPan. We are happy to ship internationally; however, we cannot
take action to waive and/or reduce international duties fees. All
instruments will be fully insured and will be labeled accurately as
steel percussion musical instruments for personal use.
About Refunds and Returns
We are a small family business in no position to cater to clients who may suddenly
change their minds and request a refund. Fulfilling each stage of
production is an investment of funds, time, and trust for us as well.
If you have doubts about ordering, we ask that you please abstain.
Meanwhile, if you're certain your desire a TerraPan, then we ask you
to honor this desire by genuinely allowing us to fulfill it. With
this in mind, we cannot offer refunds of your deposits prior to
the completion of your order and/or reservation. However, should you choose not to
receive your TerraPan once it is complete, we will assist you in
recovering your deposit by transferring your TerraPan to another
client. Alternatively, if you receive your TerraPan and are not fully
satisfied with its quality, we will offer a refund only after you
have maintained your instrument for 90 days. Sometimes, it simply
takes time to explore different playing techniques and to let the
instrument settle prior to realizing the full potential of your
TerraPan. If, after 90 days, you remain dissatisfied with your
purchase, we will process a refund within 30 days of receiving your
returned TerraPan, provided that you finance the return shipping via
UPS, FedEx or DHL. No payment will be returned until within 30 days
of receiving your return.
Re-tunings and Care
We estimated tunings hold about 5 years. However, this will differ with frequency
of use. Re-tunings average $160 USD,and we will be happy to schedule these for you. You may send re-tuning requests to email@example.com.
You can also increase the longevity of
your tuning and the general quality of your TerraPan by taking
excellent care to maintain your instrument. Generally speaking, the
following guidelines should assist you in this:
playing your TerraPan in direct sunlight. Seeking out a shaded space
to play will reward you.
- Avoid playing your TerraPan if hot to the touch.
storing your TerraPan is environments with extreme temperatures.
TerraPan becomes extremely hot, allowing it to cool down to room
temperature prior to playing it will help preserve the tuning.
TerraPan in a case only during travel. When not traveling, it is
best to hang your TerraPan from a wall and allow it to “breathe.”
coat your TerraPan with a steel preserving lubricant, such as
FrogLube or Coconut oil, 1-3 times monthly (depending on your environment) and after periods of heavy use. Be sure to wipe off excess oil immediately after applying the lubricant. TerraPans located in especially humid climates will need more monthly treatments than those located in more neutral regions.
TerraPan should become wet, dry it thoroughly and lubricate it prior
the lightest possible touch when playing your TerraPan. The motion
is different than what is used to play a traditional hand drum, such
under any circumstances, use mallets to play your TerraPan. Hands